Oracle Hyperion Managed Services

• Proactive Monitoring: Proactive 360-degree monitoring of services, applications and environments with event filtering and multi-channel notifications.
• Application Administration: Our highly qualified and experienced support staff is equipped with industry best practices to efficiently administer your Hyperion applications ensuring availability, stability, performance, and integrity of all components.
• Development and Management tools: Following development and management tools are used for productivity, efficiency, and visibility: 
• ITIL based Service Management tools, JIRA, Confluence
• Infrastructure monitoring and application log monitoring tools
• Client accessible dashboards highlighting key metrics
• Customizations/New Implementations: XTIVIA works with the business and IT stakeholders to continuously enhance the Essbase, Planning and Reporting applications. These enhancements include, but not limited to, Calculation Scripts Development, Coding MDX Scripts, MaxL Scripts, Forms Development, Dimensions Metadata Development, Reports, Charts, POV Development, etc.

Status Reporting: XTIVIA deploys a dedicated Service Manager who takes ownership of service delivery by continuously monitoring the service metrics, keeping a close eye on the critical and high priority incidents, managing the planned outages and changes. The Service Manager also updates the customer with regular status reports.

XTIVIA Managed Services Framework

Our Managed Services Framework includes People, Process and Technology elements, Checklists, and Best Practices, enabling us to accelerate establishing and operating an effective and efficient Managed Services engagement. Our Managed Services delivery includes continuous improvement of services based on the process metrics.

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