BIG RIVER TELEPHONE COMPANY: INFOR™ CRM

XTIVIA + INFOR CRM = CUSTOMER SATISFACTION

Big River Telephone Company, a St. Louis-based, full-service telecommunications provider serving the mid-western United States, engaged XTIVIA to integrate the Infor CRM suite with its operation support system (OSS) to enable a unified Customer Relationship Management and support system. Big River Telephone selected Infor CRM after considering numerous competing CRM product offerings. “We knew Infor CRM was a wise choice, but our expectations have been far exceeded when measuring return on investment,” said Kevin Cantwell, president of Big River Telephone. With Infor CRM at the core of its business, Big River has achieved a customer satisfaction rating of 98.6 percent, significantly surpassing the 70 percent telecommunications industry average. Big River has been awarded the Gartner CRM Excellence Award in the small-to-midsize category.