by XTIVIA | May 17, 2021 | API Management, Blog
The necessity of building APIs skyrocketed over the last year as retail companies needed to restructure their technical environments. While the pandemic forced consumers to stay home, companies needed to find a way to substitute the lack of foot traffic and in-person...
by Marilyn Prevatte | Apr 21, 2021 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
In our recent article, Elevating the Customer Experience with Microsoft Dynamics 365 Customer Engagement, we spoke about creating the ideal customer experience. With Dynamics 365, Microsoft builds the “relationship” in CRM. To recall, Microsoft Dynamics...
by XTIVIA | Mar 16, 2021 | Blog, Software Licensing
Work Operating Systems (Work OS) are driving the agility needed in today’s digital and distanced climate. The new remote business model requires workflows that encourage project management, cross-team collaboration, pipeline cycling, and overall workspace...
by XTIVIA | Mar 4, 2021 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
Creating the ideal customer experience revolves around customer engagement. Whether you’re nurturing a current client or trying to close a deal with a new one, how well you’re engaging with them is paramount to changing the account to “closed...
by XTIVIA | Nov 19, 2020 | Blog, Microsoft, Software Licensing
While helping clients set up their Microsoft Dynamics 365 Business Central license, some of them get caught up wondering what the difference was between Full Users and Additional Users. Although Microsoft’s documentation provides an answer, it’s not the...
by XTIVIA | Oct 27, 2020 | Blog, Master Data Management
The need for data unification and defragmentation is a top priority for organizations with ubiquitous data and siloed sources. As leadership looks for solutions, their focus turns toward Master Data Management (MDM) and emerging Customer Data Platforms (CDP) for...
by Marilyn Prevatte | Oct 6, 2020 | Blog, Customer Relationship Management
Why should you move to the Salesforce Lightning Experience? What benefits are there for your sales team, the ones that use Salesforce the most? There are many reasons, including the newly developed modern UI that brings in new features, modern design for ease-of-use,...
by XTIVIA | Sep 4, 2020 | Blog, Customer Relationship Management
A distinct function of the Salesforce Lightning Experience is that it offers inside sales and sales management teams the ability to create custom apps. If you’re new to the Lightning Experience, you may not know what Lightning apps are or how to use them, so...
by Anosh Wadia | Aug 7, 2020 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
In response to the retirement of the old web client for Dynamics 365 Online, Microsoft is introducing a much more responsive and efficient dedicated interface. To improve user experience, the new Unified Client Interface (UCI) aims to capitalize on mobile...
