Perspectives
Tech Trends You Need to Know – 2019
As we closed out 2018, we stopped to look around and see what’s happening in technology to help you see what’s next on the horizon. Digital enterprise is evolving faster than ever, customer conversations are more dynamic than ever and technology is... read more
The Top 10 Pain Points Facing Enterprise IT
Enterprise IT today is no walk in the park, given the significant pain points waiting to be confronted and which can threaten business success (both short- and long-term). These pain points go beyond industry changes and demands, which are challenging enough on their... read more
The Frictionless Enterprise
Whether it’s on your favorite social media platform or mentioned in the latest Gartner/Forrester analyst reports, you cannot escape conversations about digital transformation, customer experience and eliminating friction. As with most emerging trends, these... read more
What Enterprises Need to Know About Delivering Value in Today’s Experience Economy
Enterprises must understand what they need to know about delivering value in today’s Experience Economy. Consumers are savvy, informed, and empowered; they hold the keys that control the fate of enterprise. What is the Experience Economy? The Experience Economy... read more
7 Disruptions That Are Shaping Customer Experience Today
A shorter version of this post was originally published on Forbes.com. You can read the original version or this post which provides more context around each of the disruptions. Today’s rapid pace of disruptive change is shaping customer expectations and,... read more
Digital Enterprise Means Less Today: Serverless, Timeless, Frictionless
Next-level enterprise requires next-level technologies, including cloud technologies, cognitive systems, hyper-personalized user experiences, intelligent bots, augmented reality and messaging platforms that deliver relevant messaging in seconds. We are entering a... read more
Ecosystems, Experience and Enterprise
Understanding the ecosystems of your customers and their brand experience with your company, as well as your own systems, is the key to creating connection for mutually-beneficial digital enterprise. The Internet of Things (IoT) means that a customer can order a ride... read more
The Evolved CIO: What You Need to Know to Lead Digital Transformation
The role of the CIO has evolved as a result of business leaders’ expectations that technology is the conduit to achieving business transformation. We are now in the Third Platform of technology, which is pacing the role and mindset of successful CIOs today. The... read more
Enterprises Cannot Afford Comfort Zones Anymore
Enterprises cannot afford comfort zones in today’s fast-paced digital business environment. For enterprises, and people, there is a constant balance between safety, security and stability and growth. Both want predictability and, yet, achieving a certain level... read more