Bringing you the latest from the leading-edge in technology, innovation, and frictionless enterprise as well as B2B best practices, trends and insights that are changing how business is done.
Consumers are savvy, informed, and empowered; they hold the keys that control the fate of your enterprise. Profit is a by-product of delivering value throughout all stages of the experience. Marketing initiatives and strategy are the keys to unlocking customer... read more
In this era of plentiful, standardized APIs and the explosion of powerful JavaScript frameworks and libraries like Angular, React and Vue for web development and building front-end experiences, it can be tempting to think that a full-blown Digital Experience Platform... read more
In the world of enterprise technology, an experienced implementations and integrations firm gains a lot of experience with projects and their outcomes. Following are scenarios that companies need to know to keep IT project implementations on track (and which, largely,... read more
When companies get large enough, they often have an in-house IT firm. Once any team member has been onboard for a while, they know the organization’s IT infrastructure. So it only stands to reason those employees should be able to handle everything that comes up... read more
Whether you’re in or out of the office, having goals is paramount to challenging and improving yourself. Not only will your achievements enrich your life, but they can be a source of inspiration for our coworkers, friends, and family. Too often we’re... read more
When hiring a systems integrator firm and/or implementation partner to help with your IT projects, ongoing operations, and infrastructure, there are a few things to keep in mind. You will, of course, need to know your hiring criteria: geographically local, number of... read more
Future-proofing is a buzzword that’s getting a lot of attention these days. However, the idea behind it is something IT professionals have worked with for a long time. Essentially, future-proofing means taking steps so you’re able to flex and expand as... read more
As a consumer, insurance is what you pay for but never want to use; as an insurer, you want to protect the interests of your policyholders and facilitate your agents in doing so. In all cases, technology is the bridge to insurer success in serving policyholders better... read more
There is something to be said for disruptors, innovation, brainstorming, idea generation and creativity in the workplace. After all, these are the practices that envision, shape and birth the growing edge in any industry. At the same time, trying to do everything at... read more
As I wrote in my Forbes article, Seven Disruptions That Are Shaping Customer Experience Today, today’s rapid pace of disruptive change is shaping customer expectations and, accordingly, customer experience (CX) in ways that threaten to leave less agile brands... read more
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