by XTIVIA | Mar 4, 2021 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
Creating the ideal customer experience revolves around customer engagement. Whether you’re nurturing a current client or trying to close a deal with a new one, how well you’re engaging with them is paramount to changing the account to “closed...
by Anosh Wadia | Aug 7, 2020 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
In response to the retirement of the old web client for Dynamics 365 Online, Microsoft is introducing a much more responsive and efficient dedicated interface. To improve user experience, the new Unified Client Interface (UCI) aims to capitalize on mobile...
by XTIVIA | Sep 17, 2019 | Blog, Dynamics 365, Microsoft
Today’s business environment is one of constant change and evolution; not just with the escalation of technology, but with the customer and employee experience as well. Overall, this arena has led to a need for automated connectivity, stronger communications,...
