Master Data Management
Data surplus shouldn’t be a burden.
It should be an opportunity.
MDM – Start to finish business processes with speed and efficiency.
MDM Approach/Architecture
First, we concern ourselves with People. Who manages the data sets? Who do they affect? Whose needs are not being met? Next, we involve ourselves in the Process. How can this be done better? How can we reduce redundancy and data travel time? How can we combine processes to make fewer yet more efficient ones? Finally, we implement Technology. Now that we know the needs of our people and have examined the processes to add or change, we know what tools, methodologies, and technology to use and why to use them. XTIVIA’s approach to MDM is what sets us apart. People, Process, Technology. Who, how, and why. That’s what XTIVIA does for you.
MDM Implementation
XMDM integrates disparate data sources by creating a common master data set that every separate system uses, no matter how its file structure is set up. This allows for common metadata, so finding particular results doesn’t require more than a single search. It also means that data metrics can be recorded and seen as a whole, which illuminates bottlenecks, inefficiencies, and bloat; not to mention key strengths and good performance trends that weren’t previously clear.
Data management is a difficult and complex task; unfortunately, it’s also absolutely necessary to the vitality of any organization that uses large-scale software programs. MDM is what gives a huge data set a purpose; it defines how it is structured and used, as well as what goes where.
Imagine a huge filing cabinet stretching from floor to ceiling—Master Data Management is the difference between files just being stuffed in haphazardly and having a clear, concise, and orderly grouping system.
MDM Methodology
XTIVIA MDM Framework
MDM Managed Services Coverage Options
XTIVIA’s MDM Managed Services team helps efficiently operate your MDM platform and applications using a proven ITIL Service Management framework. The coverage options include:
Gold
24/7 or 24/5- Proactive Monitoring
- Applications Administration
- Dev Tools
- Management Tools
- Application Enhancement
- Status Reporting
Silver
16/5- Proactive Monitoring
- Applications Administration
- Dev Tools
- Management Tools
- Application Enhancement
- Status Reporting
Bronze
10/5- Proactive Monitoring
- Applications Administration
- Dev Tools
- Management Tools
- Application Enhancement
- Status Reporting
Custom
TBD- Proactive Monitoring
- Applications Administration
- Dev Tools
- Management Tools
- Application Enhancement
- Status Reporting
Our MDM Managed Services includes the following features:
Proactive Monitoring: Proactive 360-degree monitoring of services, applications, and environments with event filtering and multi-channel notifications.
Application Administration: Our highly qualified and experienced support staff is equipped with industry best practices to efficiently administer your MDM applications, ensuring availability, stability, performance, and integrity of all components.
Development and Management tools: Following development and management tools are used for productivity, efficiency, and visibility:
- ITIL-based Service Management tools, JIRA, Confluence
- Infrastructure monitoring and application log monitoring tools
- Client-accessible dashboards highlighting key metrics
Application Enhancements: XTIVIA works with the business and IT stakeholders to continuously improve the quality, stewardship, security, and availability of master data by implementing ongoing enhancements to the MDM pipeline and dashboards following industry-leading best practices.
Status Reporting: XTIVIA deploys a dedicated Service Manager who takes ownership of service delivery by continuously monitoring the service metrics, keeping a close eye on critical and high-priority incidents, and managing planned outages and changes. The Service Manager also updates the customer with regular status reports.
Our MDM Service Catalog:
| Infrastructure Support | Application Support | Application Maintenance |
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XTIVIA Managed Services Framework
Our Managed Services Framework includes People, Process and Technology elements, Checklists, and Best Practices, enabling us to accelerate establishing and operating an effective and efficient Managed Services engagement. Our Managed Services delivery includes continuous improvement of services based on the process metrics.
As part of a significant technology transformation initiative, we needed a technology partner that had deep expertise and the capacity to understand our situation as well as the ability to implement the solution. XTIVIA was that partner. As a result, we integrated hundreds of mission-critical applications in a short timeframe.
Let's Talk Today!
XTIVIA CORPORATE OFFICE
304 South 8th Street, Suite 201
Colorado Springs, CO 80905 USA
Additional offices in New York, New Jersey,
Missouri, Texas, Virginia, and Hyderabad, India.
USA toll free: 888-685-3101, ext. 2
International: +1 719-685-3100, ext. 2
Fax: +1 719-685-3400
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